service-initiation

Service Initiation

Service Initiation (including enrollment and activation) is the process that the Customer goes through to sign up for the EBPP service. It includes enrollment with the EBPP service provider and service activation with the Biller. Service initiation also establishes service expectations, creates routing directions for bills and payments, establishes the authenticity of participants, and populates the database that will be the foundation for the EBPP service.

Service initiation can occur either:

Directly with the Biller
Customer Service Provider (CSP)